UK Return Policy
We want you to be completely satisfied with your purchase. If you're not happy for any reason, we're here to make things right.
Returns Window
You may return most new, unopened items within 14 days of delivery for a full refund or exchange.
Return Conditions
To be eligible for a return:
- Items must be unused, unworn, and in the original packaging.
- A valid order number or proof of purchase is required.
- Final sale items cannot be returned.
Exchanges
Need a different size or color? We're happy to exchange items if they meet the return conditions. Just indicate your preference on the return form.
Refunds
Once we receive and inspect your return, your refund will be processed to your original method of payment within 5–10 business days.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping method.
How to Return an Item
1. Fill out the Return Form and include it inside the return package.
2. Ship your item to:
Muscleworks Returns Dept
Unit 26 Woodside Ind Estate
Epping
Essex
CM16 6LJ3. Keep your tracking number for reference.
Need to return something?
Return address: Muscle Works Gym Unit, 26 Woodside Ind Estate Epping Essex CM16 6LJ
Items can be returned in their original condition within 14 days of receiving your order.
Exchanges only apply for the same item in a different size/colour. The first exchange in the UK is free